The Basics: About ARTA & FAQ
Our most frequently asked questions about getting started with ARTA.
- What is ARTA?
- How do I get a quote?
- How do I book a shipment?
- How do you select service providers to be a part of the ARTA Partner Network?
- Do you ship internationally?
How to make updates or changes to your personal or company account.
- How do I change my account name, email address, or password?
- How do I edit/remove saved addresses?
- Can I include multiple email addresses under my account?
- How do I delete my account?
About our API's powerful ecommerce capabilities.
- What is the ARTA API?
- What types of businesses would the ARTA API be useful for?
- How do I get access to the API?
- How have companies used the ARTA API?
ARTA Instant Quote
How to use ARTA Instant Quote, which provides guaranteed, bookable rates in seconds.
- Why am I unable to click the “get quote” button to receive an Instant Quote?
- What is the estimated delivery window for Instant Quotes?
- What types of shipments do not qualify for Instant Quote?
ARTA Custom Request Form
How to get custom quotes (previously called the Extended Request Form).
- How long does it take to receive custom quotes?
- What information is required to receive custom quotes?
- Can I edit my request after submitting?
- What if I have multiple collection and/or delivery locations?
Answers regarding checkout and what happens after paying for a shipment.
- Even though I am coordinating the booking, can I have a 3rd party pay?
- Do I have to pay by credit card?
- Can I pay after delivery?
- Which currencies can I view quotes in or pay with?
What happens when and after you book a shipment.
- Can I pick a specific collection or delivery time?
- What is your cancellation policy?
- What is a Certificate of Insurance (COI)?
- How do I edit my addresses, items or contact information after I book a shipment?
- What is a release authorization?
Answers related to our services, including Insurance, Packing & Crating, Transit Options, and More
- I am not sure what packaging is needed - can you provide a recommendation?
- Do you offer transit insurance?
- Can you provide quotes only for packing and crating (no transport required)?
- Does ARTA service art fairs?
- My building requires a COI (Certificate of Insurance). Have you sent one?
From documents to terminology, answers regarding international shipments.
- Are air freight schedules guaranteed?
- Do your quotes for international shipments include duties and taxes?
- How long does it take to ship by standard air freight and sea freight?
- Why do I need a power of attorney (POA) for imports into the U.S.?
Data & Compliance
We address all data and privacy concerns, such as deleting your account and GDPR Compliance
- How do I contact ARTA with data and privacy questions or to exercise my GDPR rights?
- What roles are defined by GDPR?