Before reaching out to the ARTA team, please first try calling your bank to make sure that the charge was not accidentally flagged.
If you are based in the EU, please note that due to changes in the EU payment regulations in the Fall of 2019, you now have two payment methods available when booking shipments: direct bank transfer and credit card. If you would like to pay with a direct bank transfer, you can request an invoice through our ARTA dashboard. When you're ready to book a shipment, simply select "Request Invoice" and within 24 hours you will see your invoice in the "Documents" tab on your shipment view in the dashboard. From there you will be able to view, download, and pay your invoice.
If neither of the above is the case and you continue to experience issues, please email firstname.lastname@example.org for assistance.