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When will I receive my invoice?

If you have already requested and been approved for open terms, you can expect to receive an invoice up to 2 weeks after a shipment has been accepted.

If you are a customer based in the EU, due to changes in the EU payment regulations in the Fall of 2019, you now have two payment methods available when booking shipments: direct bank transfer and credit card. If you would like to pay with a direct bank transfer, you can request an invoice through our ARTA dashboard. When you're ready to book a shipment, simply select "Request Invoice" and within 24 hours you will see your invoice in the "Documents" tab on your shipment view in the dashboard. From there you will be able to view, download, and pay your invoice.